Utility Mobile App
Customers' needs are always changing at utility companies.
Utility companies must strive to make every customer touchpoint as easy and effective as possible to exceed rising customer expectations.
Gas and water companies can directly communicate and engage with the communities they serve with the help of mobile technologies. Direct mail, websites, emails, or telephone calls on their own do not provide utility customers with the kind of satisfaction that native mobile formats can?Easy, fast, and smooth routines can be achieved through mobile apps. As smartphones are used for more than just playing video games and surfing the internet nowadays, their role has changed. These apps provide a variety of services like to-do lists, reminders, and other personal activities. We at Pixelette Technologies will develop the perfect Utility mobile apps for your utility stores.
How Do We Help?
We at Pixelette Technologies have made it our mission to make your business thrive. With our services in mobile development apps, your business will boom. Here are a few reasons how utility mobile apps will help increase your business.
You can provide a highly personalized experience with apps by managing preferences, sending targeted push notifications, recommending and enrolling in billing programs, and creating custom dashboards for reporting. The capability to customize is one of the features that puts the user in control, allowing them to decide what level of support they need and customize their experience accordingly.
Enhance customer experience
Maintain Customer Loyalty
Mobile apps can increase loyalty among utility providers, which is essential to keeping customers. Apps help consumers know about self-service options, one of the most important factors of customer satisfaction. Chartwell recently reported that self-service capabilities lead to increased customer satisfaction by 8% on average. Among those aged 35-64, the average rate of customer satisfaction is +11%. Customer loyalty leads to higher customer spending, lower technical support costs, and higher lifetime value for utility companies with loyal customers.
Cash flow increases on mobile applications due to stronger transaction completion rates. In addition to not having to go looking for a credit card, users will be able to pay their bills by mobile. A provider's ability to quickly access billing information improves the payment process and reduces collection costs. Additionally, users can set up (and monitor) auto-payment right on the app. Paying on time is more likely if customers can easily make payments.
Reduction in Call Volume
Using the mobile application, customer service expenses can be reduced through reduced call volume. When outages occur, customers can report the situation without electricity or telephone connections. Status updates in real-time enable consumers to get the information they need without speaking with a sales representative. Pixelette Technologies will make sure that your mobile application decreases the call volume.
Offering mobile apps to your customers will give your company a competitive edge over your competitors. Utility mobile apps in these times are one of the most on-demand services. This is why we, at Pixelette Technologies, are offering you fully functional mobile apps for the utility business. Our prices are affordable and our services are famous.