Our call centre Quality Assurance follows the highest standards
Let Pixelette technologies take care of all your live monitoring and quality control needs.
Call centres are primarily concerned with customer satisfaction. In order to drive business growth, customer service must be of the highest standard. We at Pixelette technologies help you improve customer satisfaction by providing call centre Quality Assurance (QA). The company has been providing call center quality monitoring services for many years, and we are among the industry's leaders. The quality of our QA standards exceeds industry standards, which demonstrates our commitment to customer satisfaction. Keeping the highest level of quality and service is crucial to our employees, who are highly motivated and committed. Businesses use contact centre quality assurance software to assess the performance of their customer service operations. Call centres and customer service teams rely on quality assurance (QA) to improve customer satisfaction and employee engagement. Customer service managers utilize quality assurance software to measure agent performance, provide timely feedback to employees, and increase department productivity. Many quality assurance products can be used independently or in combination with other sales tools or customer service tools. Adding a product to the Contact Center Quality Assurance category means it must: Facilitate the creation and customization of scorecards to evaluate customer interactions, Provide agents with tools for giving personalized feedback, Integrate with other customer service or CRM software, Be intended for use in a call center environment. Our Quality control services and products guarantee seamless integration with your existing call centre framework as well as boosting productivity and efficiency ten fold.
Our Live monitoring processes are impeccable
Years of researching and analyzing call center processes led to the development of our call center monitoring and management systems. We monitor all aspects of call centre quality assurance and strive for continuous improvement at every stage of the process. Our solution replaces the commonly observed hierarchy system with a set of standardized specifications, so that each team performs its tasks independently and contributes to the company as a whole. By establishing a well-designed and well-structured process flow, high-quality standards can be achieved. In order to measure the efficiency and effectiveness of your call centre operation processes, Quality Assurance is a must. CCSI's unique nearshore model allows you to measure KPIs in real-time. In addition to monitoring and screening call centre agent interactions, our quality assurance team can provide scorecard feedback to ensure a high level of service and quality metrics. In our approach, we monitor performance daily and assist in achieving your goals.