The process of taking, organizing, tracking and fulfilling orders is called order service management and the system which lets you manage, sell, and efficiently fulfil these orders is known as an Order management system.
Challenges of the order management process
A lot of stakeholders involved in the order management process would likely to cause more trouble that would ultimately result in a negative impact on the customer and will decrease the market value of your brand. Some of the troubles may include human error, lack of communication inventory visibility and transportation errors. Which can seriously negate customer satisfaction.
The solution of all the challenges: an order service management
Order management system OMS is a system that automates and streamlines order processing for companies. OMS continuously updates the data and keep the track of customer return and refunds.
Today is a world of technology and there is an environment of competition everywhere. In such a competitive world, it would be difficult for any company to achieve a higher level of the audience if they are still working manually and trusting paper works. To cope with the changing norms of the world it is necessary to work accordingly. Order service management benefits the company, improve sales and build a friendly relationship with the customer.
How Does Order Management work
When you place an order within a store there is a whole system which starts working in the background until you finally receive your purchase.
Typical order system involves the following steps:
- Placement of an order
- Warehouse confirms the shipping details
- Details sent to inventory
- Orders are picked, packed and shipped
- Check is the customer is satisfied: This last step further consist of two more steps
If the customer is satisfied you can request a review but if the customer faced some kind of issue, you need to resolve it.
Why is order service management essential for business?
High expectations, high velocity and high volume are the three consequences of the rise of e-commerce. Well, to meet the requirements and to fulfil these effectively it is essential to have a well-planned and organized system, that can allow you to keep a record of every step so that you can avoid any type of inconvenience.
The order management system can do wonders in your business. It will allow you to keep the close look at every detail and look if the different organs of your company are working properly and not. It is important so that you can keep your business running clockwise and delivers order quickly with no chances of error.
The order management system is a customer-friendly system. It can save the time and hustle of the customer. So in comparison with the company which is still following the old methods to keep a record of customer’s order, Customer will prefer the company which is using a well-planned and well-managed system.
Externally, order management has a direct impact on how your customer perceives your brand. A customer expects a hustle free experience and would like an update about the order for example an email or a call to inform him about the process progress.