CALL CENTER Packages​

We have all What You are Looking For! 

Inbound calling

Solving a problem or query of an existing customer takes quite an effort and expertise that must deliberate in every sense that leads to inbound calling service where hundreds or thousands of inquiries are solved either on small or big business. We, Pixelette Technologies deals in solving and maintaining our customer's needs and questions with our persistent 24/7 services. 

Outbound calling

It's good to communicate with customers or get in touch with potential customers. Making contact with your customers to verify their account details or to make follow-up calls after a sale will make them feel appreciated, as well as keep them updated about account terms and product recalls. We cater for outbound services as well! Hire us now. 

 

24/7 Service

Getting your queries and problem solving is the priority of our company to that extent we put our persistent efforts to serve you 24/7. We believe that happy customers are the reason for a successful business. so, we make sure that when a customer calls he must be left adequately.

 

 

 

CALL CENTER INBOUND SERVICES

BUSINESS HOUR ANSWERING (INBOUND)
  • MULTIPLE PHONE LINES

  • LIVE CALL TRANSFERS

  • LOWEST QUEUE TIMES

  • PAYG MODEL

  • TOLL - FREE NUMBERS

  • EFFORTLESS CALL PATCHING

  • REAL TIME UPDATES

AFTER HOUR ANSWERING (INBOUND)
  • INSTANT ACTIVATION

  • EMAIL AND SMS ALERTS

  • HIGHEST SERVICE LEVEL

  • RECORD MAINTENANCE

  • LIVE ON WEEKENDS AND HOLIDAYS

  • SCRIPTED ANSWERING SERVICE

CUSTOMER SUPPORT SERVICES

NON - TECHNICAL SUPPORT
  • FASTEST RESPONCE TIME

  • BASIC TECHNICAL SUPPORT

  • SKILLFUL TROUBLESHOOTING

  • ORDER MANAGEMENT

  • RESOURCEFUL AGENTS

  • 24 / 7 LIVE PRESENCE

TECHNICAL SUPPORT
  • QUICKEST RESOLUTION RATES

  • LOWEST QUEUE TIMES

  • PREDEFINED CALL PROTOCOLS

  • 24 / 7/ 356 SERVICES

  • DEDICATED /  SHARED AGENT PLANS

  • SKILLFUL TROUBLESHOOTING

  • MULTIPLE DEVICE SUPPORT

  • TUNING AND INSTALLATIONS SERVICES

  • SOFTWARE DIAGNOSTIC AND REPAIR

  • TIERED SUPPORT SERVICE

TELEMARKETING / OUTBOUND SALES SERVICES

CROSS & UP SELLING
  • PERSUASIVE AGENTS

  • SMART SELLING

  • SKILLED WARM & COLD CALLING

  • LANGUAGE PROFICIENCY

  • QUARTERLY BUSINESS REVIEWS

  • INCENTIVE - BASED PROMOTIONAL CAMPAIGNS

RESPONSE MANAGEMENT
  • FOLLOW UP CALLS

  • 3 WAY CALLING

  • CALL BARGING

  • FEEDBACK SOLICITATION

  • STRATEGIC ANALYSIS

  • PR MAINTENANCE

  • CONSTANT ACCESSIBILITY

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